1. How do I configure my e-mail for Outlook Express or Netscape Messenger?
2. What can I do in Windows 95/98 when IE or Netscape gives me the error "Unable to locate DNS server?
3. Can I change my e-mail address?
4. How do I change my password?
5. How do I check the amount of dialup time I have used?
6. The Win95/98 dialer won't save my password?
7. What is the cost for an additional email account?
8. How can I check my e-mail on another computer not dialed up to MTCNet?
9. How do I make my dialer not dial after I switch to dsl or cable service?
10. How do I add additional e-mail accounts to Outlook Express or Netscape Messenger?
11. I am unable to open attachments in Outlook Express 6?
12. Why does my computer disconnect after I send and receive e-mail?
13. I want to Register and use a Domain Name on MTCNet?
14. My dialer does not ask me to disconnect when I exit out of my Browser?
15. How do I block SPAM in Outlook Express?
16. How do I add an MTCNet email account into Outlook Express?

Question: How can I configure my e-mail for Outlook Express or Netscape Messenger?

Answer for Outlook Express: Make sure that the following entries are correct.

1. While in Outlook Express, you don't need to be connected, click Tools, Accounts, Mail (if you only have one e-mail account make sure that there is only one account listed here).
2. Now select Properties and click on the Servers tab.
3. Check the following entries. My Incoming Mail Server is a POP3 Server Incoming Mail (POP3): pop3.mtcnet.net Outgoing Mail (SMTP): smtp.mtcnet.net Account Name: your user name. i.e. if your e-mail address is john@mtcnet.net then your user name is john. Password: type your password here and check the Remember Password box if you don't want to enter it in every time.

Answer for Netscape Messenger: Make sure that the following entries are correct.

1. While in Netscape, you don't need to be connected, click Edit, Preferences, Double click Mail & Newsgroups, Mail Servers.
2. Now make sure that the following entries are correct. Incoming Mail Servers: pop3.mtcnet.net Outgoing mail (SMTP) server: smtp.mtcnet.net Outgoing mail server user name: your user name. i.e. if your e-mail address is john@mtcnet.net, enter john
3. Next, click on the Edit box and check the following entries. Server Name: pop3.mtcnet.net Server Type: POP3 Server User name: your user name. i.e. if your e-mail address is john@mtcnet.net, enter john

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• You are not connected to MTCNet via your modem. In this case, first run the dialer and then run Netscape.
• You have DNS values in your Network TCP/IP entry that conflict either from an older ISP or from some other type of networking.
• From your Start button, go to Settings, Control Panel, and click on your Network icon.
• Highlight TCP/IP (click on it once) and click on the Properties button.
• Select DNS configuration.
• Select Enable DNS.
• In the Host field enter "mtcnet.net".
• In the Domain field enter "mtcnet.net".
• If there are values in your DNS Server Search Order other than 199.120.69.1 and 167.142.225.5, select them and hit the Remove button.
• If there is nothing listed in DNS Server Search Order, enter 199.120.69.1 in the field provided, and click the Add button.
• You don't have DNS values in your Dial-up Networking or they conflict with the proper values recommended in your handbook.
• Double-click My Computer from the desktop, and double-click the Dial-Up Networking icon.
• Highlight the MTCNet icon and click with the right mouse button.
• Click the Properties button, then click Server Type.
• Click on TCP/IP settings.
• At the top of this window, select Server Assigned IP Address.
• Now make sure that Specify Name Server Addresses is checked.
• The Primary DNS field should read 199.120.69.1
• The Secondary DNS field, if anything, should read 167.142.225.5
• Click OK until you get back to the Dial-Up Networking folder, and then close this folder.

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Question: Can I change my e-mail address?

Answer: The charge for changing your e-mail address is $5.00.

If you would like to change it, please use our MTCNet request form. We will send an acknowledgment e-mail back to you, and will change your old address upon your reply or 24 hours, whichever is less.

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Question:How do I change my password?

Answer: Click here to change your MTCNet password.

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Question: How do I check the amount of dialup time I have used?

Answer: Click here to access the Usage Statistics form.

Question: The Windows 95/98 Dialer will not save my Password?

Answer: Description of Bug:

Large numbers of Windows 95/98 Dial-up Networking users are staying up late at night pulling their hair out over why the Save Password option in their Connect To dialog box doesn't work. Symptoms range from being able to select the box and it not working, to the box being completely grayed out and inaccessible.

Available Fix(es): Option available but not working: The first thing to note when trying to fix this problem is that for the Save Password option to work, you must successfully connect to the remote system at least once with the option checked before Windows 95 will save your password. This also means that if you have more than one connection profile, you need to establish at least one successful connection with each profile that you wish to save your password with, even if your password is the same across all the profiles. Option not available (grayed out): There are a number of reasons why this may be occurring, and there are a number of ways you can try and get around the problem. One method is to change your Computer Name to the login ID you use for your Internet Service Provider (ISP). You can modify your computer name by double-clicking the Network icon in the Control Panel, then selecting the Identification tab (you'll have to reboot for the change to take affect).

Sometimes, uninstalling and re-installing Dial-up Networking can solve this problem. In the Control Panel, choose the Add/Remove Programs option. Then go to the Windows Setup tab, and uncheck the Dial-up Networking option. Press OK until all the dialog boxes are closed, then reboot. Follow these same instructions and re-check the Dial-up Networking option. Then try your connection again.

Some users have had luck solving this problem by installing the Client for Microsoft Networks. In the Control Panel, open the Network option. If the Client for Microsoft Networks is not at or near the top of the list, press the Add button, then choose Client, Microsoft, and then Client for Microsoft Networks. Press OK until all the dialog boxes are closed, then reboot.

The last thing to try is deleting your Windows password file. Do a search on your system for *.PWL, then delete or rename them. Reboot your system, and you'll notice that Windows will ask for a user name and password to log in. You're now re-creating this password information in your system. You don't have to enter a password here if you don't want to use one every time you log in, but you do need to enter a user name. This will rebuild the password file, and may allow your Dial-up Networking to save your dial-up password.

More information on this bug is available from Microsoft at http://support.microsoft.com/support/kb/articles/q148/9/25.asp and http://support.microsoft.com/support/kb/articles/q137/3/61.asp.

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Answer: The cost is currently a one time fee of $5.00. Additional costs may be applied in the future. We will notify customers before any monthly fees might be applied to these additional email addresses.

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Question: How can I check my e-mail on another computer not dialed up to MTCNet?

Answer: In your e-mail client, Outlook Express, Netscape Mail, etc, make sure your incoming mail server is set to pop3.mtcnet.net and you use your correct MTCNet user name and password. You can also check your email through the web at: webmail.mtcnet.net

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Answer: In Outlook Express, click Tools, Accounts, Mail, Properties, Connection. Make sure "Never dial a connection" is checked or choose the LAN connection rather than a dialup. Another way to make sure it does not dial is remove all of your dialup connections. My Computer, Dialup Networking, highlight your dialers and hit Delete. [Back to Index]

Question: How can I add additional e-mail accounts to Outlook Express or Netscape Messenger?

Answer for Netscape Messenger:

1. Click on Start at the bottom of your screen and select: Programs, Netscape Communicator, Utilities, User Profile Manager.
2. Click on the "New" box and then click Next.
3. You should see a box that asks for your user profile name. Enter your new user profile name and click Next.
4. Where it asks, "Will you be using the same internet account as another profile?" Check the Yes option and click Next.
5. Now, where it asks for your account name, select your original account name and click Next.
6. Enter your full name and new e-mail address here. Click Next
7. Check the following entries: Outgoing mail (SMTP) server: smtp.mtcnet.net Click Next. Mail server user name: your new user name. i.e. if your new e-mail address is smith@mtcnet.net, enter smith Incoming Mail Server: pop3.mtcnet.net Mail Server Type: check the POP3 option. Click Next. News (NNTP) Server: news.mtcnet.net Make sure that Port: 119 is selected and click Finish.

Answer for Outlook Express: While in Outlook Express, Click on File, Identities, Add New Identity...

1. Where it says, "Type your Name:" Enter your desired new user name.
2. If you would like to have a password on the New Identity, then Check the box: Ask me for a password when I start. Otherwise, just Click OK. (To switch back and forth between e-mail accounts, Click on File, Switch Identities while in Outlook Express).
3. Now you will be asked, "Do you want to switch now?" Click Yes
4. Now check to make sure the following enteries are correct. Display Name: type your full name here. Click Next Now select "I already have an e-mail address that I'd like to use." E-mail Address: user name@mtcnet.net My Incoming Mail Server is a POP3 Server Incoming Mail (POP3): pop3.mtcnet.net Outgoing Mail (SMTP): smtp.mtcnet.net Click Next. Account name: enter your new identity Password: enter your password. Click Next, Finish

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Question: I am unable to open attachments in Outlook Express 6?

Answer: In Outlook Express, Click, Tools, Options, Security and uncheck "Do not allow attachments to be saved or opened that could potentially be a virus.

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Question: Why does my computer disconnect after I send and receive e-mail?

Answer: If your computer disconnects you from mtcnet after you send and receive e-mail, it is probably a flagged option in your Outlook Express e-mail program. To change this setting in Outlook Express, Click, Tools, Options, Connections and uncheck "Hang up after sending and receiving".

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Question: I want to Register and use a Domain Name on MTCNet?

Answer: Email helpdesk@premieronline.net and ask for instructions to register and set up the domain name. The cost is $25.00 to set up the website and/or DNS settings.

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Question: My dialer does not ask me to disconnect when I exit out of my Browser?

Answer: Choose these: Start, Settings, Control Panel, Internet or Internet Options, Choose the dialup setting you are using, Settings, Advanced. Check: Disconnect when connection may no longer be needed.

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Question: How do I block SPAM in Outlook Express?

Answer: Using Outlook Express for E-mail Blocking Spam (Junk Mail)

For the PC: To block future e-mails from the same sender as an e-mail you just received, from the Inbox, select the message. From the menu, choose Message > Block Sender. (Note that this feature only works for standard POP mail only. It does not apply to HTTP mail (web-based) or IMAP messages.) To remove a name from the Blocked Senders list, from the menu choose Tools > Message Rules > Blocked Senders List. Select the name and click Remove.

To add a new sender to the list, when you don't have a message from that person, choose Tools > Message Rules > Blocked Senders List. Click Add. Enter the information in the dialog box and click OK.

You can even block an entire domain, for example, all messages from microsoft.com. To do this, use the same procedure for adding a sender to the list, but type just the domain, for example, microsoft.com Click OK in the Message Rules dialog box to apply rules that have been added or changed.

Note: You can also choose Tools > Message Rules > Mail and create a rule that changes the color of e-mail from certain people or domains or moves them to a specific folder.

For the Mac: Choose Tools > Rules. Click New. Type a name in the Rule Name text box. In the If section, choose from the drop-down list. For this purpose, choose Specific Header. In the first text box, type From. The drop-down list to the right should say Contains. In the second text box, type the e-mail address or the doman (the part after the @ in an e-mail address) that you want to block. In the Then section, choose the action you want from the; drop-down list. To delete the message, choose Delete Message. However, you could also change the message's color or move it to another folder. Click OK. Close the Mail Rules dialog box. To disable the rule, choose Tools > Rules and uncheck the Enabled checkbox next to the rule.

Question: How do I add an MTCNet email account into Outlook Express?

Answer:

1. Open Outlook Express
2. Click Tools -> Accounts
3. Click the Mail tab
4. Click the Add button -> Mail
5. Enter the Display Name:
6. Click the Next button
7. Enter your e-mail address: ????????@mtcnet.net.net
8. Click the Next button
9. Make sure 'My incoming mail server is a POP3 server.'
10. Enter the Incoming mail (POP3, IMAP or HTTP) server: pop3.mtcnet.net
11. Enter the Outgoing (SMTP) server: smtp.mtcnet.net
12. Click the Next button
13. Enter the Account name: ????????
14. Enter the account Password: [your password here]
15. Make sure Remember password is checked
16. Click the Next button
17. Click the Finish button

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