Voice Help

Step 1: Pick up your receiver and dial the phone number of the town you live in based on the chart below:

Akron	568-6996	Little Rock	479-7000
Arnolds Park	338-6996	Matlock	738-7000
Boyden	725-6996	Maurice	567-7000
Dickens	836-7000	Merrill	938-6996
Doon	726-6996	Okoboji	338-6996
George	475-6996	Orange City	737-9996
Granville	727-7000	Rock Rapids	472-0996
Hawarden	552-9889	Rock Valley	451-6996
Hinton	947-7000	Sanborn	729-7000
Hospers	752-6996	Sheldon	631-4900
Hull	439-6996	Sibley	754-9889
Ireton	278-6996	Sioux Center	722-5851
Le Mars	541-6996	Spirit Lake	338-6996
		Webb	836-7000

Step 2: Press 9 to access the Setup Menu

Step 3: To change or record your greeting:

• Press 1 - Greeting options
• Press 2 - Record your greeting
• Press # - End recording function

Step 4: When you are finished recording your greeting:

• Press 1 - Listen to greeting
• Press 2 - Save greeting (greeting must be saved to be active)
• Press 3 - Delete greeting
• Press * - Return to mailbox setup

Step 1: Pick up your receiver and dial the phone number of the town you live in based on the chart below:

Akron	568-6996	Little Rock	479-7000
Arnolds Park	338-6996	Matlock	738-7000
Boyden	725-6996	Maurice	567-7000
Dickens	836-7000	Merrill	938-6996
Doon	726-6996	Okoboji	338-6996
George	475-6996	Orange City	737-9996
Granville	727-7000	Rock Rapids	472-0996
Hawarden	552-9889	Rock Valley	451-6996
Hinton	947-7000	Sanborn	729-7000
Hospers	752-6996	Sheldon	631-4900
Hull	439-6996	Sibley	754-9889
Ireton	278-6996	Sioux Center	722-5851
Le Mars	541-6996	Spirit Lake	338-6996
		Webb	836-7000

Step 2: Press 9 to access the Setup Menu

Step 3: Press 2 to change your password

Step 4: Enter a new password, followed by the # key.

Step 5: Enter your new password again to verify

Step 1: Pick up your receiver and press *92, listen for dial tone.

Step 2: Dial the number of rings (2-9) to be allowed before the call is sent to voicemail

Step 3: Dial the phone number of the town you live in based on the chart below:

Akron	568-6996	Little Rock	479-7000
Arnolds Park	338-6996	Matlock	738-7000
Boyden	725-6996	Maurice	567-7000
Dickens	836-7000	Merrill	938-6996
Doon	726-6996	Okoboji	338-6996
George	475-6996	Orange City	737-9996
Granville	727-7000	Rock Rapids	472-0996
Hawarden	552-9889	Rock Valley	451-6996
Hinton	947-7000	Sanborn	729-7000
Hospers	752-6996	Sheldon	631-4900
Hull	439-6996	Sibley	754-9889
Ireton	278-6996	Sioux Center	722-5851
Le Mars	541-6996	Spirit Lake	338-6996
		Webb	836-7000

To turn off this feature, lift the handset and press *93

Step 1: Pick up your receiver and press *90, listen for dial tone.

Step 2: Dial the phone number of the town you live in based on the chart below:

Akron	568-6996	Little Rock	479-7000
Arnolds Park	338-6996	Matlock	738-7000
Boyden	725-6996	Maurice	567-7000
Dickens	836-7000	Merrill	938-6996
Doon	726-6996	Okoboji	338-6996
George	475-6996	Orange City	737-9996
Granville	727-7000	Rock Rapids	472-0996
Hawarden	552-9889	Rock Valley	451-6996
Hinton	947-7000	Sanborn	729-7000
Hospers	752-6996	Sheldon	631-4900
Hull	439-6996	Sibley	754-9889
Ireton	278-6996	Sioux Center	722-5851
Le Mars	541-6996	Spirit Lake	338-6996
		Webb	836-7000

When the phone is answered, your voicemail is in effect.

To turn off this feature, lift the receiver and press *91

Step 1: Dial the phone number of the town you live in based on the chart below:

Akron	568-6996	Little Rock	479-7000
Arnolds Park	338-6996	Matlock	738-7000
Boyden	725-6996	Maurice	567-7000
Dickens	836-7000	Merrill	938-6996
Doon	726-6996	Okoboji	338-6996
George	475-6996	Orange City	737-9996
Granville	727-7000	Rock Rapids	472-0996
Hawarden	552-9889	Rock Valley	451-6996
Hinton	947-7000	Sanborn	729-7000
Hospers	752-6996	Sheldon	631-4900
Hull	439-6996	Sibley	754-9889
Ireton	278-6996	Sioux Center	722-5851
Le Mars	541-6996	Spirit Lake	338-6996
		Webb	836-7000

Step 2: Enter your mailbox number, which is your phone number

Step 3: Enter your password and press the # key

You will hear a stutter dial tone if you have a message. You can dial through the stutter dial to make a call.

Read our related article: Check Your Home Voicemail from a Different Phone

Read our related article: Set up or Change your Voicemail Password

You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

Turn On Call Forwarding:

Step 1: Lift handset and listen for dial tone.

Step 2: Press *72. Listen for the dial tone.

Step 3: Dial the number where you want your calls forwarded. When the phone is answered, your call forward is in effect.

If the line is busy or there is no answer, hang up and repeat the steps above.

Turn Off Call Forwarding:

Step 1: Lift handset and listen for dial tone.

Step 2: Press *73. Listen for confirmation tone, then hang up. Your call forward is now off and the call will ring normally on your phone.

Change the Call Forward Number:

Follow the steps above to turn off call forward. Repeat the steps to turn on call forward, entering the new “forward to” number.

You can use your telephone without missing another call. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:

When you are on the phone, a special tone tells you a second call is waiting. Simply press and quickly release the “switch hook” or “flash” button on your telephone. Your first caller is automatically placed on hold while you are connected with the second caller.

If you choose not to answer the incoming call:

You will hear a special tone to remind you of the waiting call.

To alternate between callers:

Simply press and quickly release the “switch hook” or “flash” button. While you talk with one caller the other will automatically be placed on hold. Each conversation remains private.

To end either call:

Hang up. Your phone will ring. When you answer, you will be automatically connected with the remaining caller.

To “turn off” call waiting before making a call:

Lift handset and listen for dial tone. Press *70. Listen for the confirmation tone. Dial the telephone number you wish to call. After you hang up, call waiting automatically “turns on” again.

To “turn off” call waiting during a call:

Press the “switch hook” or “flash” button. Press *70. Listen for the confirmation tone. You will automatically be reconnected to your call. After you hang up, call waiting automatically “turns on” again.

When you are talking with someone, you can add a third person to the call:

Start a 3-way Connection:

Step 1: While on the phone with one person, press the “switch hook” or “flash” button to place the first person on hold.

Step 2: When you hear a dial tone, dial the third person’s phone number. When the third person answers, you can choose to talk privately before making it a 3-way conversation.

Step 3: To make the 3-way connection, press the “switch hook” or “flash” button again. You can now talk with both people at the same time.

To cancel 3-way connection:

If the third person did not answer or you wish to disconnect them, just press the “switch hook” or “flash” button. You will be reconnected to the person holding. Or, if either of the two people hang-up, you can continue talking with the remaining person.

To end call completely, simply hang up.

When you receive a call, the name and number of the person calling is shown on your display screen.

How to Use:

When you receive a call, wait until your phone completes the first ringing signal. The telephone number and name associated with the caller will automatically appear on your display screen. If you choose to answer the call, the name and number will remain on the screen until you or the other caller hangs up.

Receiving repeated spam or unwanted calls can be a hassle. Call Blocking & Robo Call Screening features provide some options to minimize the number of unwanted calls you receive. Get Call Blocking and Robo Call Screening from Premier Communications added to your phone line for just $2.00 per month.

Once the Call Blocking & Robo Call Screening feature has been added to your account, the caller will hear this message:

“The number you have reached does not accept calls from telemarketers. If you are a telemarketer, please add this number to your do not call list and hang up now. Otherwise, press 1 or stay on the line.”

When the caller dials 1 after they receive this message, that telephone number will automatically ring through from then on (they will no longer hear the “press 1” message).

Robo calls will be terminated automatically at this point because the automatic dialer cannot press 1. If a live telemarketer/nuisance caller presses 1 and gets through, you can hang up and immediately dial *96. This will automatically block the most recent caller’s phone number. This will prevent repeated spam calls from the same phone number from getting through.

After you block a phone number, the blocked caller will hear the following message if they attempt to call again from the telephone number that has been blocked:

“The number you have reached does not accept calls from the telephone number you are calling from. Please hang up.”

Once a phone number has been blocked, you can unblock the number at any time.

To access the full block/allow menu, dial *95 and follow the voice prompts to do any of the following actions:

• Press 0 to block the last caller
• Press 1 to add a number to your blocked list
• Press 2 to remove a number from your blocked list
• Press 3 to remove all numbers from your blocked list
• Press 4 to add a number to your allowed list
• Press 6 to turn the entire service on
• Press 7 to turn the entire service off
• Press 8 to block private callers
• Press 9 to allow private callers
• Press * to repeat menu options

There are two items to keep in mind to ensure your landline telephone continues to work during a power outage:

1. Make sure you have a backup battery installed on your modem or ONT (the telecommunications service box typically located either on the side of your house or in your utility room). This installation is performed by a Premier Communications technician. To find out if you have a backup battery installed, or to order a backup battery, please contact us.

Note: Premier Communications’ backup battery only powers your phone line, not the telephone, or device, itself.

2. In addition to a backup battery, you will need to have a corded phone available. Most cordless phone models need an AC power source to operate. In the case of a power outage, your cordless phone will still need a power source to operate.

If you don’t have a corded phone, or if you prefer not to get one, consider buying a generator (i.e. UPS) that can maintain power to your home and provide power to a cordless phone.

For more information on backup batteries and your telephone options in the case of a power outage, please contact us.

To read more about Premier Communications backup telephone line batteries see our Terms & Conditions.

It is critical that you have a backup battery for your phone line to ensure the phone line is active for notification of emergency, in case of a power outage.

Note that you will also need a separate source (such as a generator) to power any devices such as alert necklaces, bracelets, or cordless telephones.

Read our related article: Will my landline phone work during a power outage?

It is critical that you have a backup battery for your phone line to ensure the phone line is active for notification of emergency, in case of a power outage.

Note that you will also need a separate source (such as a generator) to power any devices such as cordless telephones or information monitoring devices.

Read our related article: Will my landline phone work during a power outage?

Yes! Premier works with many different providers to ensure you can keep your phone number when switching your telephone service from another provider to Premier. When you order your services, make sure to let us know that you would like to keep your phone number. This is also known as a “port request.”

Note that your current provider may have a “port freeze” on your telephone line. If this is the case, you will need to call your current provider and ask them to remove this port freeze before Premier can transfer your telephone number to our service.

Premier offers a telephone feature called “find me/follow me.” This feature allows incoming calls to your home telephone number to be received at different locations, on different phones. When your home phone number is dialed, our system routes the call through your designated list of numbers. The alternative phones may ring simultaneously or in a preferred order of answering. If no connection is made once all telephones have rung, our system will route the call to voicemail.

Simultaneous Ringing:

A caller dials your home telephone number. Simultaneously, your home phone, cell phone and office phone will all ring. If there is no answer on any phone, the call will roll to voicemail.

Sequential Ringing:

A caller dials your home telephone number. Your home phone rings first, your cell phone rings next and finally, your office phone will ring. If there is no answer on any phone, the call will roll to voicemail.

To order find me/follow me for your home phone number, please contact us.

Yes. Premier participates in the Lifeline Assistance Program. The Lifeline Program is a federal program that provides a monthly benefit on home phone or broadband services to eligible households.

Learn more about eligibility and guidelines

If you are experiencing unusually long delays or poor service quality (i.e. noise) when placing long distance calls, or certain calls are not going through, you may be experiencing rural call completion issues. Please contact Premier at 800-741-8351 to report issues you may be experiencing.

When you contact us, it would be helpful to have the date(s) and time(s) of the problematic attempts.