Over the past several months, we've worked hard to bring you the service and convenience you need in new ways. And now as we look forward to reopening our office locations, we want to be sure the approach we take is a thoughtful one. Your health, and the health of our employees, is our priority—and we're doing everything we can to create an environment that's safe for everyone. We appreciate your understanding as we work to do so—we're better together and can't wait to see you.
Our Doors are Open!
We are pleased to announce that Premier Communications will again open our doors to the public! After COVID-19 restrictions have been recently lifted by Gov. Reynolds in conjunction with the Iowa Department of Public Health and local health organizations, we will be resuming our normal business hours, 8am-5pm Monday – Friday. We welcome you to come to our offices to ask questions, pay your bill or return equipment.
Though we are delighted to have customers in our offices again, there are a few precautions that we are taking and a few changes you will notice:
- Sneeze guards have been installed by our front service counter
- Frequently touched surfaces such as the front counter, our point of sale machine and door handles are being disinfected frequently
- There will be designated equipment drop-off bins for sanitation purposes
Before You Visit our Offices
To protect the health of our customers and employees, we ask that you please review the following health questions before entering our building:
- In the past two weeks, has anyone in the household had a fever, coughing, breathing issue or “symptoms of the flu”?
- In the past two weeks, have you or anyone in your home traveled to any area of the country with a known virus outbreak or out of the continental United States?
- In the past two weeks, has anyone in your home been exposed to anyone with the Coronavirus?
If your answer is yes to any of the above questions, we ask that you please visit our office another day or call in and we can assist you over the phone at 800-741-8351.
If you choose to come into our offices, here are a few actions we ask you to take to continue being healthy and safe:
- We encourage you to wear a mask when you come into our offices
- If possible, please stay at least 6 feet from employees and other customers
Though our offices are open, we encourage you to continue practicing healthy habits and social distancing. Stay safe and healthy!
Office Traffic:
In an effort to limit the spread of COVID-19, our Hospers, LeMars and Sioux Center offices are now closed to walk-in traffic until further notice. If you have equipment to return, please place it in the plastic tote by the front door. Thank you!
Hospers: 712-752-8100 | LeMars: 712-546-7726 | Sioux Center: 712-722-3451
Dropbox Payments:
Our drop boxes are still open to receive payments at the Sioux Center, LeMars and Hospers locations.
Network:
Over the last 10 years, Premier has invested heavily in our outside network – installing thousands of miles of fiber optics and updating our cable plant in order to increase capacity and provide reliability. Our network is strong, performing very well and we are not seeing any capacity issues.
We are here for you! Our staff continues to operate our day to day operations. We will do our best to continue meeting customer needs during these uncertain times.
As more information is released about COVID-19, Premier Communications is taking some additional steps to do our part in protecting the health and safety of our employees and customers.
Office Traffic
In an effort to limit direct interactions, Premier Communications is kindly requesting that you avoid coming into our retail office locations. The Sioux Center office will remain open for the time being, but we ask that customers avoid coming in if at all possible. The Hospers and LeMars offices are now closed to walk-in traffic.
Paying Your Bill
We encourage customers who typically come to our retail locations to pay bills, please utilize one of the following alternatives:
- Dropboxes - Place your payment (along with the payment stub and envelope included with your monthly bill in our dropbox located near our front entrances in our Sioux Center, LeMars or Hospers locations.
- Mail Your Payment - Mail your payment to Premier Communications, PO BOX 200, Sioux Center, IA 5125
- Pay Online - You can pay your bill online here. If you don't already have online bill pay set up, visit the Billing & Payments page in our Help Center for more information.
- Phone - Call us at 800-741-8351 to pay via credit/debit card.
Service Questions & Troubles
If you have a service question or trouble, we encourage you to please call our offices at 800-741-8351, visit our contact page online, or email us at infoweb@mypremieronline.com. Note that priority will be given to hospitals, health care facilities and other response agencies along with critical infrastructure. All non-essential customer orders and troubles will be assessed and prioritized as staffing availability and health risk allows.
We understand that these are unprecedented times. Please know we are doing our best to protect our customers and employees for everyone’s safety and wellbeing. We appreciate your understanding.
Premier Communications continues to monitor the developments of COVID-19 and follow the recommendations of the CDC, Iowa Department of Public Health and local health agencies.
Premier Communications is monitoring this situation very closely and following recommended practices as outlined by the Centers for Disease Control (CDC) and the Iowa Department of Public Health. In addition, our team is communicating frequently, assessing the progress of COVID-19 and adjusting our operational practices based on the recommendations outlined by the CDC.
We join in the extraordinary efforts of national and global communities to limit the spread of this virus.
To date, we have taken the following actions:
- Provided guidance to determine risk of COVID-19 within our organization.
- Shared best practices for minimizing the risk of infection with employees and have directed them to helpful resources.
- Developed a plan should an employee contract COVID-19 to isolate and minimize risk of spreading.
- Adjusted operational procedures to conduct risk assessments.
Understanding that more information is being released and the current risk is fluid, if federal, state or county health officials raise the alert level (health officials raising the level of risk to high) Premier will:
- Prioritize urgently needed services for hospitals, health care facilities and other response agencies along with critical infrastructure
- All non-essential customer orders and troubles will be assessed and prioritized as staffing availability and health risk allows.
- Onsite employees or technicians will continue serving our Customers as staffing and health risk allow.
If federal, state or county health officials raise the alert level and/or recommend widespread quarantine our priorities will be:
Maintenance of the core networks and systems only.
- All service installations and trouble calls will be suspended, except for situations deemed vital to critical response services and equipment.
- Retail locations will be closed until further notice.
- Major networks will continue to be supported for critical maintenance.
- All able employees will be encouraged to work from home, only core operations will continue and other services only as employees are able.
Due to the fluidity of the current situation and frequency of incoming and changing news and statuses, Premier will be monitoring the current situation and may adapt our procedures based on recommendations from the CDC (Centers for Disease Control and Prevention), U.S. Department of State, World Health Organization, and state and local public health agencies
For more information about the Coronavirus and recommendations regarding best practices, please visit the CDC (Center for Disease Control) website.